Support

Contact the developer

Liang-Zong Shie · bareo0101@gmail.com

Include “InnerTable” in the subject. Useful details include app version, iOS or iPadOS or browser version, device model, issue time, steps, and screenshots with personal information hidden. Do not send passwords, Google or Apple credentials, or full payment details. We handle requests based on the information received and do not promise a fixed response time.

1. Sign-in and accounts

Can I use the same account on the website and app?

Yes. Google and existing-account sign-in use the same player service; account linking depends on server identification. Use your original sign-in method to avoid creating a separate account.

Why was I signed out after signing in elsewhere?

A new sign-in replaces the old session. Remembered sign-in reduces login prompts, but signing out, expiry, server restarts, or another sign-in can require you to log in again.

What if I cannot sign in or forgot my password?

Check your username, network, and original sign-in method. If your account was linked to Google, try that Google sign-in. If the problem continues, email support with your username and error, without your password.

2. Tables, connections, and chat

A player can host only one waiting or active table at a time. Use Return to my table, then finish or cancel it before creating another.

If disconnected, check your connection and reconnect or re-enter from the lobby. The server determines the game state; avoid repeatedly submitting an action. A table may close if both players remain away beyond the server-configured grace period.

On iPhone and portrait iPad, the conversation button opens the chat and move-history drawer. An iPad landscape window with enough space can show the conversation panel on the right.

3. Audio, board, and language

Use the speaker button in the lobby or game header to adjust effects, background music, and volumes. Changes save automatically. If saving fails, check your connection and the error, then retry. Music requires an available track and playback to be enabled.

Edit and save board and piece preferences in Profile to sync with your web account. The header EN／繁中 button switches the app language. This page also provides Traditional Chinese and English.

4. Ads and privacy

The app may show AdMob banners at the bottom of lobby or game screens. They hide when the keyboard or chat drawer opens. Failed ad loads collapse without blocking games. Development builds may display labeled test ads.

When Google UMP requires a privacy-options entry point, Profile shows Ad privacy settings. See the Privacy Policy for data handling.

5. Planned IAP: Remove ads and Support development

We plan Remove ads and optional Support development purchases, with payment handled by Apple. Products, prices, ad-removal scope, and benefits will be shown in the product description and App Store confirmation at launch. Support development does not automatically include ad removal, a subscription, or cross-platform benefits.

If an item is a restorable non-consumable, you can use the original Apple Account and the restore feature provided at launch. Consumable support items generally cannot be restored; eligibility depends on the actual product. See Apple restoration help.

If a future purchase is charged but its benefit is missing, check your Apple Account and connection, then provide the product, date, and a screenshot with sensitive information hidden. Refunds can be requested through Apple and are subject to Apple review and applicable rules.

6. Data and account requests

For access, correction, deletion, or deactivation, email bareo0101@gmail.com with your username and request. We verify identity before handling it. Uninstalling or signing out does not automatically delete server data. See the Privacy Policy for retention and handling.